Bank/Card Dispute Playbook
A structured approach for card chargebacks and bank transfers, focused on facts and policy.
Build your dispute pack
- Statement excerpts with relevant lines highlighted.
- Contract/terms sections cited if available.
- Communication logs showing misrepresentation or blocked withdrawals.
- Timeline in 1–2 pages with references to exhibits.
Drafting notes
- Stay factual: who, what, when, amounts, references.
- Explain why it’s unauthorized/misrepresented without speculation.
- Request a formal review and provide exhibit list.
Follow‑up cadence
- Log calls and emails with dates/times and agent names.
- Send concise updates when you obtain new evidence.
- Escalate respectfully if deadlines pass without response.
Use these templates with your case
Organize evidence and send stronger reports—no external links.