Reporting Routes by Scenario
Choose the scenario that matches your loss and follow the route to assemble your report.
Crypto transfer to exchange/wallet
- Trace log: list your sending addresses, recipient addresses, and tx hashes.
- Exchange touchpoint: note deposit addresses and time windows that hit service wallets.
- Evidence pack: include screenshots of wallet/exchange history and communications.
- Submit: compile your case brief and attach the trace log and screenshots.
Card or bank transfer to broker/merchant
- Payments list: card/bank statements with relevant lines highlighted.
- Merchant details: legal name used on statements and any invoices/receipts.
- Timeline: key events with screenshots (onboarding, deposits, withdrawal attempts).
- Dispute pack: see our Bank/Card Playbook.
Marketplace/social deal (escrow spoof, fake support)
- Listing capture: save the item/profile URL, screenshots, and chat logs.
- Payment proof: receipts, transfer refs, and pickup/shipping docs.
- Platform report: use our Platform Guides to file correctly.
- Follow‑ups: add case number(s) and response timelines to your notes.
Use these templates with your case
Organize evidence and send stronger reports—no external links.