Testimonials & case stories

B.D. • SE 2024-02

Impersonation / fake support

Approx. impact: USD 24,134

I was scammed by a fake support agent and lost over $24k. I hesitated about the upfront case fee, but Refunds Direct explained the process clearly. They compiled an evidence pack, contacted the bank and the platform, and pushed the case hard. Within weeks they secured a full reversal of the disputed payment. I'm relieved and impressed with their professionalism.

Outcome (client‑reported): Full recovery via bank reversal; client received net refund after agreed success fee and disbursements.

C.G. • UK 2024-03

Marketplace / escrow fraud

Approx. impact: USD 10,311

A seller disappeared after I paid through an escrow service. I was sceptical about paying up front, but Refunds Direct's assessment was spot on. They worked with the marketplace, provided a detailed timeline of events and secured a negotiated refund for most of the amount. Communication was excellent throughout.

Outcome (client‑reported): Partial refund negotiated with marketplace; 82% of funds returned to client after fees.

D.J. • PL 2024-04

Marketplace / escrow fraud

Approx. impact: USD 20,764

I thought recovery was impossible after a fraudulent seller took my payment. Refunds Direct confirmed the case merit, built an evidence pack and liaised with the payment processor and the merchant. They recovered the majority of my funds and kept me informed at every step.

Outcome (client‑reported): Chargeback and merchant refund combination; 75% recovered and returned to client after agreed deductions.

E.M. • UK 2024-05

Impersonation / fake support

Approx. impact: USD 4,350

A fraudster posing as tech support drained my account. The case fee made me pause but was justified. Refunds Direct collected the right evidence, engaged the bank and the platform and recovered the entire amount within two months. Very satisfied.

Outcome (client‑reported): Full bank refund processed; client received funds after success fee.

F.P. • UK 2024-06

Job / recruitment scam

Approx. impact: USD 20,262

I paid fees to a fake recruiter and lost a large sum. Refunds Direct's investigation identified payment paths and persuaded the card issuer to open a dispute. They recovered most of the funds and provided clear advice to prevent further loss.

Outcome (client‑reported): Bank chargeback successful for majority of claim; client received partial recovery.

G.S. • IE 2024-07

Fake wallet / airdrop

Approx. impact: USD 17,087

I was targeted by a fake crypto airdrop. Refunds Direct traced the flow, prepared a forensic report and engaged the crypto exchange and payment partners. They achieved a return of funds to my linked account and helped secure my accounts afterwards.

Outcome (client‑reported): Recovered via exchange intervention and bank reversal; client received majority of funds after fees.

H.V. • ES 2024-08

Phishing / account takeover

Approx. impact: USD 16,986

After an account takeover I lost access and funds. Refunds Direct collected the necessary logs, liaised with the platform and the payment provider, and succeeded in recovering a substantial portion. They also guided me on tightening my security.

Outcome (client‑reported): Partial recovery via platform intervention; 68% returned to client and account remediation advice provided.

I.Y. • AE 2024-09

Phishing / account takeover

Approx. impact: USD 22,310

I lost funds after falling for a phishing message. The upfront fee felt risky but Refunds Direct's team was methodical — collecting evidence, escalating to the card issuer and coordinating with the merchant. They recovered most of the amount and kept me updated throughout.

Outcome (client‑reported): Successful dispute with card issuer and partial merchant refund; client received funds net of fees.

J.B. • CA 2024-10

Unlicensed broker

Approx. impact: USD 20,453

An unlicensed broker convinced me to transfer funds. Refunds Direct opened a case, worked with my bank and produced a clear evidence pack for a chargeback. The bank reversed the transaction and returned a significant portion of my money.

Outcome (client‑reported): Chargeback completed; majority recovered and returned to client after agreed success fee.

K.E. • IT 2024-11

Recovery room scam

Approx. impact: USD 4,290

I was scammed in a recovery room style fraud. Refunds Direct explained how the case fee works and got to work immediately. Their intervention with the payment processor led to a full reimbursement of the disputed payment.

Outcome (client‑reported): Full refund secured through payment processor; client received funds after fees.

L.H. • IE 2024-12

Marketplace / escrow fraud

Approx. impact: USD 24,485

A fraudulent listing had me out of pocket. Refunds Direct prepared a compelling case, contacted the marketplace and payment partner, and negotiated a substantial refund. Their transparent updates gave me confidence throughout.

Outcome (client‑reported): Negotiated settlement with marketplace; 80% returned to client after deductions.

M.K. • IT 2024-01

Recovery room scam

Approx. impact: USD 13,124

I almost gave up after being targeted in a recovery room scheme. Refunds Direct stepped in, gathered transaction trails and persuaded the bank to reverse a payment. I was impressed by their persistence and results.

Outcome (client‑reported): Bank reversal completed; client received recovered funds less agreed fees.