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Testimonials & case stories

Read experiences from clients in different scenarios. Every case is unique—results depend on timing, evidence, platforms, and policies.

Highlights

All stories (page 2 of 4)

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N.N. • NZ 2024-02

Fake wallet / airdrop

Approx. impact: USD 17,014

A fake wallet prompt led to a loss. Refunds Direct engaged the exchange and my bank, produced forensic evidence and recovered a large proportion of the stolen funds. Their security advice afterwards was helpful.

Outcome (client‑reported): Recovered via exchange cooperation and bank action; majority returned to client.
O.Q. • NZ 2024-03

Fake wallet / airdrop

Approx. impact: USD 3,886

I was hesitant about paying a case fee, but Refunds Direct returned more than expected. They escalated to the payment provider and arranged a refund. Communication was prompt and professional.

Outcome (client‑reported): Full refund processed by payment provider; client received funds after success fee.
P.T. • UK 2024-04

Impersonation / fake support

Approx. impact: USD 24,873

After a fake support team drained my account I contacted Refunds Direct. They prepared a detailed dossier, engaged banks and platforms and achieved a reversal. The upfront fee felt worth it given the outcome.

Outcome (client‑reported): Successful bank reversal and merchant refund; client received recovered funds less fees.
Q.W. • FR 2024-05

Unlicensed broker

Approx. impact: USD 21,181

An unlicensed investment contact scammed me. Refunds Direct handled communications with the payment processor and my bank; they secured a partial refund and provided a clear final report. Highly recommended.

Outcome (client‑reported): Partial recovery via bank dispute; client received portion of funds after fees.
R.Z. • NO 2024-06

Job / recruitment scam

Approx. impact: USD 11,670

I lost money to a fake recruiter. Refunds Direct collected evidence, escalated to the card issuer and recovered a significant share of the loss. They also helped me close compromised accounts.

Outcome (client‑reported): Chargeback and merchant refund; majority recovered and remitted to client net of fees.
S.C. • IE 2024-07

Fake wallet / airdrop

Approx. impact: USD 1,741

A small but stressful loss from a fake airdrop. Refunds Direct acted quickly, verified the flows and secured a refund from the payment provider. Their responsive team made the process simple.

Outcome (client‑reported): Full refund arranged via payment provider; client received funds after agreed fees.
T.F. • UK 2024-08

Fake wallet / airdrop

Approx. impact: USD 9,160

I thought it was hopeless until Refunds Direct stepped in. They traced payments and got the exchange to freeze and return funds. Very professional service and clear communication.

Outcome (client‑reported): Exchange intervention led to recovery; client received majority of funds after fees.
U.I. • ES 2024-09

Recovery room scam

Approx. impact: USD 10,213

I lost money in a recovery room scam and was wary of upfront costs. Refunds Direct refunded more than my expectation by securing repayment through the processor and negotiating with the merchant.

Outcome (client‑reported): Successful negotiation and processor refund; client received funds net of commission.
V.L. • AU 2024-10

Recovery room scam

Approx. impact: USD 1,340

A small case but handled professionally. Refunds Direct obtained a refund via the payment provider quickly and explained the steps clearly. Very pleased with the outcome.

Outcome (client‑reported): Full refund secured; client received funds after fees.
W.O. • IN 2024-11

Fake wallet / airdrop

Approx. impact: USD 9,894

I was scammed by a fake wallet scheme. Refunds Direct prepared a forensic timeline and engaged both the exchange and bank. They recovered most of the funds and advised on next steps to secure my accounts.

Outcome (client‑reported): Majority recovered through exchange and bank cooperation; client received funds less fees.
X.R. • FI 2024-12

Phishing / account takeover

Approx. impact: USD 11,498

My account was taken over and multiple transfers occurred. Refunds Direct gathered logs, contacted the platforms and the bank and achieved a significant recovery. They also helped lock down my accounts.

Outcome (client‑reported): Partial recovery via bank and platform actions; client received recovered funds after agreed deductions.
Y.U. • PL 2024-01

Impersonation / fake support

Approx. impact: USD 4,325

I lost funds after interacting with a fake support account. Refunds Direct explained the likely outcomes and recovered the payment through the card issuer. The process was handled sensitively and efficiently.

Outcome (client‑reported): Chargeback approved; full client refund after fees.

These stories reflect individual experiences. Refund outcomes are not guaranteed.